We regret that due to the nature of our products and hygiene requirements, we are unable to except requests for cancellations.

Free postage is included on all orders over £30.00. This option will become available at checkout when your order meets this requirement. Orders below this amount will be inline with Royal Mail's prices for Signed For and Tracked 24/48 services. We do not post outside the United Kingdom or dispatch on Saturday, Sunday or bank holidays.

Single and small orders are dispatched using Royal Mail large letter or small parcel when needed. Royal Mail estimate 2 – 3 working days for standard delivery, please allow for this time frame after dispatch. Large orders (trade) will be delivered by DPD. A signature will always be required for this service. If you have a preferred courier please let us know and we will arrange for that courier to be used however you will have to pay for the difference. Large orders take longer to produce so we will need to agree on a lead time and price before production will begin. Payment is due at the time of ordering via one of the accepted payment methods. Please note that during busy periods we may not be able to accept bulk orders.

If you have not paid the correct amount to cover your chosen postage, your order will be cancelled and refunded in full.

Our printed toppers are printed on edible wafer paper which is not as dense as normal paper. Once they are placed on a white background such as icing their colours will show through.

Wafer paper decorations can be used to decorate confectionery goods such as cakes, cupcakes and cookies. As a matter of fact wafer paper is commonly referred to as edible rice paper even though it is not made from rice but from a combination of water, vegetable oil and potato starch. Wafer paper decorations make a fantastic alternative to the more expensive icing decorations. We offer a choice of flavoured and printed decorations including toppers, butterflies, hearts and flowers, all produced using high quality wafer paper and wafer card. Our products have a six month “Best Before End” date. Keep sealed in an air tight bag and store in a cool place avoiding direct sunlight and moisture.

Instructions

There are two important things to always remember when applying our edible wafer paper cake decorations to your cake creations, these are the following,
1. The colour intensity will improve if placed on a pure white base.
2. Wafer paper is very sensitive to moisture, if your base is too wet it can cause the colours to smudge and the edges of the paper to curl up and dissolve.
When fixing our butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.
Butter Cream and Plain Icing

If you are using butter cream or plain icing (icing sugar and water mix) then it is best to leave it for as long as possible so a crust is formed before adding the topper. If you do apply directly to a wet base the rice paper will more than likely curl upwards around the edges.

1. Wait for a crust to form on base topping.
2. Cut out the topper leaving a slight border around the edge of any printing.
3. SLIGHTLY moisten the base topping where the topper is to be placed.
4. Place topper on and press gently all over to ensure adhesion.
When fixing wafer paper butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.

The quickest and easiest way to contact us is by using the contact form.
Contact phone number: (+44) 07762 312777 but we are not always available.
Problems with the contact form?
Contact us directly at, support(at)wafertoppers(dot)co(dot)uk

We regret that due to the nature of our products and hygiene requirements, we are unable to except returns or offer exchanges. We are unable to exchange or accept the return of edible goods which have been damaged in transit. If part or all of your order from us is damaged on arrival we will ask that you supply us with a digital photograph of the damaged item(s). This also applies to errors in supply that are 100% in our control.

If you like one of our designs but it is not available in the colour or pattern that you want, just send us a message or use the "Ask a Question" box on the products page, asking if you can have it produced in your chosen colour or pattern.

Our main method of payment is debit or credit cards processed through Stripe or PayPal. We do not accept personal cheques or postal orders but we do accept direct bank transfers. If you wish to pay by this method please select this option at checkout and you will be given all the information you need to complete your order. Please note that there is a fee of 3% for direct bank transfer payments which will be added at checkout. When payment is made through PayPal we will only dispatch to that registered PayPal address. We can not under any circumstances change this afterwards.

Please ensure that your registered PayPal address is up to date before making payment. If payment for an order that you have placed with us has not been received within 3 working days your order will be automatically cancelled and you will have to re-order. Your order will not ship until payment has been received in full.

Payments in UK pounds sterling (£) only.
This website does not store any of your financial information. This is all handled by our payment gateways.
If you need to make a quick one off payment to us you can do some using our PayPal QR Code Payments (PayTM).

paypal.me/wafertoppers

For more information about recycling visit: https://www.recyclenow.com/

We are looking into alternative packaging for our products however as we need our bags to be re-sealable we have not found anything suitable. The current alternatives are so expensive which would mean that we would have to increase our prices dramatically to cover this cost which is just not feasible. So for the time being we ask that you recycle our plastic bags and paper that are included in our packaging until we find a better option.

Wafer paper and wafer card are susceptible to weather conditions especially really cold and really warm. In warm weather the ink dries quicker than normal and this can make the wafer paper, especially wafer card more brittle with some colours. Extra care may be needed when transferrring them on to your bakes.